1. Who we are
NOMAE is a private preventive health and hormone clinic for women, focused on hormonal medicine, metabolic health and female longevity. We are a registered treatment site (behandlingssted) with the Danish Patient Safety Authority (Styrelsen for Patientsikkerhed). Medical assessment, diagnosis and prescribing are carried out by doctors authorised to practise in Denmark under the Danish Authorization Act (Autorisationsloven). Health advisors provide non-diagnostic guidance, education and support within the scope of their role.
2. Our services are medical care
Unlike general wellness services, NOMAE provides medical care, including hormone evaluation, hormone replacement therapy (HRT), metabolic and longevity diagnostics, and, where clinically appropriate, prescription medicines such as GLP-1 therapies. This means:
3. Eligibility and your account
You must be 18 or older and able to enter a binding agreement under Danish law. Our care is designed for women navigating hormonal health across every stage of life.
You agree to provide accurate, current and complete information about your health, medications and history, and to keep it updated. Clinical decisions depend on this; we are not responsible for outcomes arising from information that was incomplete, inaccurate or withheld.
Where the Services include an account or app, you are responsible for keeping your login credentials confidential and for activity under your account. Tell us promptly of any suspected unauthorised use.
4. Acceptable use
You agree to use the Services only for lawful, personal healthcare purposes, to treat our staff and other members with respect (no harassment, threats or discrimination), and not to misrepresent your identity or medical history. You agree not to attempt to compromise the security of our systems, scrape or reverse-engineer them, or introduce malicious code. We may restrict, suspend or end access for breach, and may report threats of harm or criminal conduct to the relevant authorities.
You agree to provide accurate, current and complete information about your health, medications and history, and to keep it updated. Clinical decisions depend on this; we are not responsible for outcomes arising from information that was incomplete, inaccurate or withheld.
5. Discovery call, consultations and the digital model
A significant part of ongoing care is delivered digitally (remote consultations, secure messaging and follow-up), and you consent to this. We may require video and/or identity verification for remote care. In-person attendance at our Copenhagen clinic — or at a partner location — is required for physical examination, blood draws and any service that cannot safely be delivered remotely. We may decline, pause or refer a course of care where, in our clinical judgment, remote care is not appropriate or specialist care is needed.
The free 15-minute discovery call is an introductory conversation, not a medical consultation, and does not create a doctor–patient relationship.
6. Consent to treatment
Before treatment begins you will receive information about the proposed care, its purpose, benefits, foreseeable risks and any relevant alternatives, in line with the Danish Health Act (Sundhedsloven). Treatment is only provided with your informed consent, which you may withdraw at any time. Withdrawing consent does not affect the lawfulness of care already provided.
7. Prescriptions and medicines
Medicines — including body-identical estrogen, progesterone, testosterone, and GLP-1 therapies (e.g. semaglutide) — are prescribed only when clinically indicated by a NOMAE doctor, at the prescriber’s sole clinical discretion, and adjusted over time. We will not prescribe where it would be clinically inappropriate or unlawful.
8. Diagnostics and laboratory work
Blood tests and other diagnostics are performed by NOMAE or by accredited partner laboratories. By using the Services you consent to the collection, processing and disclosure of the data necessary to order, perform and interpret your tests. You are responsible for following pre-test instructions (for example, fasting). Abnormal, urgent or incidental findings are managed according to clinical judgment and the applicable standard of care, which may include referral.
9. Membership
Most care is delivered through membership. Memberships are governed by our separate Membership Terms, provided at sign-up, which form part of your agreement and which prevail over these Terms on any membership matter (commitment periods, billing, pausing, cancellation and tier changes).
10. Payments and pricing
Prices are in DKK and include VAT where applicable. Card payments are processed by our payment provider; corporate invoicing is by agreement. Membership fees are billed in advance on a recurring basis; pay-as-you-go services are due at or before the time of service. We may update prices and offerings with reasonable prior notice, with changes to recurring fees taking effect from your next billing cycle so you can cancel beforehand. You agree not to make unjustified chargebacks; we may suspend the Services for unresolved payment issues. We may correct obvious pricing errors.
11. Cancellation of individual appointments
Appointments (including blood draws and in-person consultations) may be rescheduled or cancelled up to 24 hours before the scheduled time at no charge. Later cancellations, late arrivals or no-shows may be charged, as professional time and capacity are reserved for you. Exceptions for illness or emergency are at our reasonable discretion.
12. Right of withdrawal (distance sales)
Where you purchase a membership or service online as a consumer, you generally have a 14-day right of withdrawal under the Danish Consumer Agreements Act (forbrugeraftaleloven). Where you ask us to begin services within the 14-day period and expressly consent to this, the right of withdrawal is lost once the service has been fully performed, and you may be charged proportionately for services already delivered. By booking care to begin within 14 days, you give this consent. Mandatory consumer protections under Danish law are not affected by these Terms.
13. Medical records
We keep a patient record for every person we treat, as required by the Danish Authorization Act (Autorisationsloven, Chapter 6) and the record-keeping regulation (Journalføringsbekendtgørelsen). Records are retained for the legally required period (currently at least 10 years from the most recent entry) and processed as set out in our Privacy & Cookie Policy. You have the right to access your own record.
14. Your rights as a patient
You have the rights set out in the Danish Health Act, including the right to information, to give and withdraw consent, to access your record, and to a second opinion in the circumstances provided by law. If you are dissatisfied with your treatment you may complain to the Danish Agency for Patient Complaints (Styrelsen for Patientklager). If you have suffered an injury in connection with treatment, you may be entitled to compensation through Patienterstatningen (the Danish Patient Compensation Association); we hold the patient insurance required by law.
15. Quality improvement, safety and research
We may analyse de-identified or pseudonymised data for quality improvement, safety monitoring and clinical audit as part of healthcare operations; this does not require research consent. Any activity that constitutes research (a systematic investigation intended to produce generalisable knowledge) is conducted only with appropriate ethical oversight where required, informed consent unless a lawful exemption applies, and in line with the Declaration of Helsinki and applicable Danish and EU law. Declining research participation will not affect your access to standard care. We maintain adverse-event and pharmacovigilance reporting to the Danish Medicines Agency (Lægemiddelstyrelsen) where applicable.
16. Privacy and data protection
We process personal and health data in accordance with the GDPR, the Danish Data Protection Act and Danish health legislation, as described in our Privacy & Cookie Policy. We notify affected individuals and authorities of personal-data breaches without undue delay, in line with GDPR Articles 33–34.
17. Intellectual property
All content, materials, frameworks, software, trademarks and logos made available through the Services are owned by NOMAE or its licensors and are protected by law. No rights are granted except as expressly stated. You may not copy, modify, distribute or create derivative works without our prior written consent.
18. Liability
We are liable for harm caused by our negligence to the extent provided by Danish law, including the patient-compensation rules referred to above. Nothing in these Terms limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for gross negligence or intent. Subject to that, we are not liable for indirect or consequential loss, loss of profit or data, or for outcomes arising from undisclosed or inaccurate health information or from your decision not to follow clinical advice; and our aggregate liability for any matter is limited to the fees you paid for the affected Service in the preceding three (3) months, to the maximum extent permitted by law.
19. Indemnity
You agree to hold NOMAE harmless against claims, losses and reasonable costs arising from your breach of these Terms or applicable law, your misuse of the Services, or information you provide that is false or incomplete — except to the extent caused by our negligence or wilful misconduct.
20. Force majeure
We are not liable for delay or failure to perform due to events beyond our reasonable control, including epidemics, cyber incidents, power or network failures, labour disputes or governmental action.
21. Suspension and termination
We may suspend or end your access where you materially breach these Terms or the law, where required by a regulator or court, where continued service poses a risk to safety, or where fraud, abuse or non-payment is suspected; where we end clinical care we will help arrange a safe handover or referral. You may stop using the Services at any time. Termination does not affect accrued rights, fees due, or our legal obligation to retain medical records.
22. Changes to these Terms
We may update these Terms. The version published on our website is the current one. Material changes will be notified via the platform or email and take effect on the stated date; continued use after that date constitutes acceptance.
23. Severability and no waiver
If any provision is held invalid or unenforceable, the remaining provisions remain in effect. A failure to enforce a term is not a waiver of it unless made in writing by us.
24. Governing law and disputes
These Terms are governed by Danish law, and disputes are subject to the jurisdiction of the Danish courts. Healthcare-specific complaints follow the routes in Section 14.
25. Definitions
Services — all clinical, advisory, digital, diagnostic and related offerings provided by NOMAE, including telemedicine and membership.
FMK — Fælles Medicinkort, the Danish Shared Medication Record.
Member — a person enrolled in a NOMAE membership.
26. Contact
NOMAE — Nordic Hormone Concepts ApS, Palæegade 2 , 1261 Copenhagen K, Denmark. Email: lisbet@onethirtylabs.com · Phone: +45 52 60 77 77
